Information on Delivery
CARRIAGE IS NOW FREE (almost) NO MATTER WHAT YOU ORDER!
We know how it is in these troubled times, and this is our attempt to help.
We do have to ask for a carriage fee on perishable items like the Scotch Eggs and the Pasties, this is to ensure that they reach you safely with enough ice.
Same goes for anyone living on the Isle of Man or in the Channel Islands - because of the greater costs of sending there, we do ask for a small carriage fee. And, unfortunately, we cannot send you any of our baked goods due to the additional time it takes to arrive with you. Genuinely sorry about that.
Items are sent either by a green DPD courier service Monday to Wednesday, for arrival the following day OR via Royal Mail depending on product selected. Any orders received after 10am on Wednesday, especially if they contain perishable items (like our Ham) will likely arrive early the week following. Take a look below at our 'Timing' section for some more specifics on that.
Want to know more about how DPD aims to be the greenest delivery company on the planet? Have a look at all their green initiatives here. Our faves are the courier bag, which is 100% recyclable and made from 80% reclaimed materials, and that they are ever-increasing the number of electric delivery vans in their fleet.
Please make sure that you let DPD or Royal Mail know an appropriate safe place even if you anticipate being at home. This is the best way to prevent any chance of your potentially perishable order disappearing into the Hades of a courier warehouse!
More information on recycling the packaging we send, beyond just the DPD bag can be found by clicking the link.
We usually require 2 days’ notice to process and pack orders. So if you order on Monday, you can reasonably expect your order on Wednesday unless we contact you to let you know otherwise. Royal Mail "Next Day", unfortunately sometimes means Royal Mail "In a few days". Orders received after 10am on Wednesday or over the weekend can reasonably be expected to arrive on Tuesday. Bank Holidays can extend our turnaround time to three days. Please contact us if you wish to place a last minute order and we will do our best to accommodate you. While we strive to send out all orders as quickly as possible - we do ask for your patience once a package leaves our hands and is with our chosen delivery partner.
If you need a package delivered for a specific date (i.e. during Christmas) - please note this request in the notes section during check out.
At our busiest times of year, such as Easter and Christmas, delivery can take an extra one to three days. Whenever buying for an important event, we recommend requesting delivery at least two days prior to the event in case of unforeseen delays.
Unfortunately, we cannot guarantee any delivery date - though we will do our very, very best!
It can take up to a week for deliveries to Scotland, Northern Ireland, the Isle of Man or the Channel Islands. These may occasionally be sent by Royal Mail.
IF YOU WOULD LIKE TO PICK-UP YOUR ORDER
FROM ONE OF OUR RETAIL LOCATIONS:
Select this option while checking out - when (and if) we reinstate carriage fees, this will automatically be removed.
If there is a specific date you'd like to collect, please note it in the Notes To Seller section
2020 Pick-up options are
Currently, Spa Terminus only.